Can a user who is connected to the system from one computer log in from another computer? No. If a user has logged in from one computer and simultaneously attempts to do the same from a second computer, a
How can I log out of the system? From the main menu you must select “Exit” at the top right and in the pop-up window select “Yes”. If the user exits the system in any other way, the application
What is the time zone and how can I use it? A time zone is a region on earth that has a uniform standard of time. Time zones tend to be coupled to the boundaries of continents and their
What is the difference between the time zones and the working hours defined for my account? The time zone set determines the time displayed and stored in the system (date, hours and minutes) associated with the location and sampling
How often do I have to change my password in the system? The system suggests changing password (1) once every (4) months, and for a new user after (2) months from the date of registration.
Where can I find user guides for the use of the web management system and the OfficeTrack application? User guides can be downloaded from the Support Center > Downloads
I am having difficulty logging in to the system. What can I do? You can change your password. From the login page select Forgot your password. The new password will be automatically sent to the user’s email address.
What are the minimum requirements to work with the system? Minimum requirements: Operating System: Microsoft Windows 2000/XP or higher. Browsers: Internet Explorer 7 and above, Firefox and Google Chrome. Recommended requirements: Screen resolution: 768 x 1024 px Browser Settings:
